Customer Service Coordinator

Duties

· Answer customer inquiries and filter calls

· Monitor schedule and ensure repairs are completed according to customer requirements

· Schedule service calls and rush repairs

· Enter daily shop and service call timesheets into payroll

· Take orders and issue PO’s for new motors and pumps

· Set up new jobs in ACS and setup the appropriate paperwork

· Fill in and print the Q/A for all repair jobs

· Prepare formal quotes from Motor Repair Estimates and forward to the customer

· Ensure approvals for repairs/purchases are received

· Place orders and issue PO’s for parts and shop supplies

· Type completed Q/A’s and gather all test reports/data for completed jobs

· Forward completed repair reports to the end user/customer

· Ensure all jobs are invoiced appropriately

· Perform TAC (Time & Attendance) billing for Syncrude contracts

· Maintain all vehicle maintenance files

· Schedule routine maintenance and repairs for all vehicles

· Maintain all equipment maintenance files

· Schedule routine maintenance/calibration/repairs for all equipment

· Aid in putting together presentations and bid packages

· Maintenance and develop various presentations – both electronic and hard copy

· Maintain company computer/server system (schedule repair calls/general computer/email issues)

Qualification


· At least 2 years experience in a busy administrative and customer service role. · Must be organized and diligent in keeping
track of multiple tasks from first enquiry right through to completion of orders.
· Must be competent with Microsoft Office products.

Benefits

· Competitive wage and benefits package.
· Group benefits including health, dental, life,savings plans and a pension plan.
· Monthly living allowance.